Seaport Software & Technology Case Studies

saint john port authority

Customer Profile

The Saint John Port Authority (SJPA) oversees the day-to-day activities at the Port of Saint John, New Brunswick. The Port of Saint John, the largest seaport in New Brunswick, handles an average of 25 million metric tons of cargo annually and is one of Canada's key ports. It is recognized for its strategic importance to the nation's trade and economy, and is a critical infrastructure of the municipality and region providing close to 3,000 direct and indirect jobs. Thus, the port is a cornerstone of the Saint John community, a facilitator of international trade, and a part of Canada's transportation infrastructure, providing a marine gateway to global markets.

Business Situation

The computer systems used to manage daily activities, such as vessel scheduling and lease management, were limiting in both functionality and capability. After 20 years of using the same computer operating system, the SJPA decided to shop for a replacement. They needed a new system that provided a more secure and efficient way of operating the port and tracking revenue, maintaining the dues owed to the port from cargo carriers entering and exiting its waters.

Solution

• Custom Software, Port Operations & Revenue Tracking System (PORTS)
• Custom Billing System
• HAZMAT Permit Registration

Benefits

Data entry and invoicing have been streamlined, and a reporting feature has been provided that allows users to generate real-time analytical information for the first time. Detailed reports can now be easily created to suit the needs of various departments of the Saint John Port Authority. Vessel tracking and cargo manifest reporting has been designed to fit the port's specific needs, and the leasing/property management component of the system has been significantly improved. The final product provides an integrated vessel scheduling, billing, and lease management system, as well as a web-based hazardous goods certificate system. In partnering with Nicom Maritime, the SJPA has brightened its technological landscape by ensuring it will receive excellent service and support that will not only meet, but exceed, expectations in the years ahead.