How Ports Lose Revenue Without Automated Billing
For many ports, billing is a behind-the-scenes process – until it starts costing you real money. Relying on spreadsheets, paper forms, or outdated systems means
Dispatching and billing are the core operational challenges for every pilotage authority, yet many still rely on manual processes or outdated tools. As pilot schedules grow more complex and compliance pressures increase, dispatch software needs to do more than just assign jobs. In this post, we break down what modern pilotage authorities should expect from a dispatch solution and how the right platform improves accuracy, efficiency, and revenue clarity.
Today’s pilotage authorities face increasing demands:
More vessel traffic and tighter schedules
Complex job rotations, overtime, and recall scenarios
Strict licensing requirements and compliance audits
The need to coordinate pilots, dispatchers, and agents in real-time
Pressure to bill faster and more accurately
Traditional spreadsheets and legacy systems can’t keep up, and the gaps lead to errors, missed revenue, and workflow friction.
A modern dispatch software should go beyond scheduling. Look for:
Real-Time Dispatch Coordination
Assign pilots by location, availability, or seniority
Manage inbound/outbound activity, job status, and overlaps
Track pilot recalls, rest periods, and deferred leave
Accurate Billing & Charge Capture
Auto-calculate pilotage fees based on assignment details using a configurable tariff engine
Track multi-port and multi-leg assignments
Ensure every assignment is accounted for and billable
Pilot & Agent Access via Portal
Pilots see assignments, submit completions, and track schedules
Agents view vessel status and receive real-time updates
Reduces back-and-forth emails and phone calls
Compliance, Reporting, & Job Tracking
Monitor licensing thresholds (job count, hours)
Log training pilots, job pairings, and rest compliance
Generate audit-ready reports for regulatory review
Unlike generic dispatch platforms, PilotIQ is built specifically for the needs of pilotage authorities. It’s already used across North America to:
Simplify scheduling for dispatchers and pilots
Streamline billing and reduce missed charges
Maintain full visibility into pilot workload and licensing
Provide reliable digital records and reduce administrative overhead
Support multi-port authorities with shared or distinct pilot pools
Whether you manage 10 pilots or 100, PilotIQ scales with your team and adapts to your workflows, not the other way around.
Pilotage dispatch doesn’t have room for error. With modern software, you gain a real-time view of your operations, automate billing, and ensure compliance — all from one secure system. PilotIQ gives pilotage authorities the tools to run smarter, faster, and with full confidence in every job that’s completed and billed.
From real-time job tracking to automated billing, PilotIQ helps pilotage authorities stay organized, compliant, and in control. Say goodbye to spreadsheets and delays. Start coordinating your operation with clarity and confidence.
Schedule a personalized demo of PilotIQ today or call us at 1-833-231-6182.
PilotIQ makes it easy to coordinate jobs, track compliance, and send accurate invoices – all in one secure system.
For many ports, billing is a behind-the-scenes process – until it starts costing you real money. Relying on spreadsheets, paper forms, or outdated systems means
A Port Management Dashboard gives port authorities real-time insights into operations, helping them make faster, smarter decisions. With powerful data visualization tools, ports can improve efficiency, optimize logistics, and boost revenue tracking – all from a single interface.
What Happens When Your Systems Fail? Imagine a busy port, pilotage authority, or maritime exchange preparing for the day’s operations when suddenly, critical systems fail: