You’re Never on Your Own

From implementation to everyday use, Nicom Maritime provides hands-on, responsive support and training - delivered by real people who know your system and understand maritime operations. Whether you're onboarding a new team or expanding into new modules, we're here to make it easy.

What You Can Expect

Support That’s Reliable, Responsive, and Maritime-Smart

Our support isn’t just technical — it’s operational. We understand the urgency of missed dispatches, delayed billing, or misaligned systems. That’s why when you reach out, you’ll speak to someone who knows how your port or pilotage team works, not just how the code runs.

In-house support team (no outsourcing)
Maritime-savvy reps who understand your workflow
Timely response to questions, issues, or requests
Ongoing assistance — not just during onboarding
Flexible communication: email, video call, or screen share

Hands-On Training for Real-World Teams

Training That Fits the Way You Work

We don’t drop a user manual and walk away. Nicom Maritime provides guided training tailored to each user’s role — dispatchers, finance, pilots, and management — so your team gets up to speed fast and stays confident in the system.

Training highlights:

Live, role-based training sessions for key users
Step-by-step guidance for everyday tasks
Optional refresher training for new hires or updated modules
Admin-level walkthroughs so you stay self-sufficient
Easy-to-follow help guides and video walk-throughs

Onboarding & Implementation

We Make Setup Simple — So You Can Focus on Operations

Our implementation process is guided, collaborative, and low-friction. Most clients are up and running within 4–6 weeks, with configuration, user setup, and data imports handled by our team. We stay with you every step of the way.

Implementation support includes:

Charge structure setup & module configuration
User role definition and access permissions
Integration support with your finance systems
Pre-launch training and go-live support
Post-launch check-ins and optimization

Ongoing Partnership

We Don’t Just Launch It - We Stick With You

Nicom Maritime builds long-term relationships with our clients. As your port evolves, your system can grow with it — and we’ll be here to support upgrades, expansions, and new workflows as you go.

“Nicom didn’t just train us and disappear. They’ve supported us through every update and every new user – always responsive, always helpful.”
— Systems Manager, Port Authority Client

Let’s Make Sure You’re Set Up for Success

Whether you’re just getting started or need help with an existing system, our team is ready to support you.